How to Solve Outlook Mail Receiving / Incoming Mail Not Working Problem

When Outlook mail receiving and incoming is not working problem arises with your Outlook personal account then I think you are at the right place. Here we have illustrated basic steps to easily solve mail incoming and receiving problem in MS Outlook.

Microsoft Outlook is a powerful email client consisting of useful features ranging from managing and saving calendar appointments, contacts, notes to sending and receiving emails. There is no doubt that it is an eminent and widely used tool, However, at times, there is a  possibility that user may face issues like, ‘Outlook not receiving emails’, ‘Outlook is slow to receive emails’, ‘unable to receive emails in Outlook but can send outlook incoming mail is not working’ etc.while sending or receiving emails.  So, it becomes necessary to tackle the root causes of harmful errors. This article will discuss all possible causes and will give the necessary solutions to rectify the issues pertaining to Microsoft’s outlook unable to receive mail problems.

Troubleshoot Outlook not Receiving Emails Issue

Here are the most common causes pertaining to Microsoft’s outlook not to receive emails along with the appropriate solutions. This organized approach will not only help you to understand the reason behind the problem but also let you resolve them with few clicks.

Make sure you are connected to the internet and online on Outlook.

First, make sure you are connected to a reliable internet connection. Once you have confirmed you are online, check that you are working online in Outlook. To verify that Outlook is online or not, go in the Outlook menu and make sure the Work Offline option is unchecked.

Set Junk E-mail protection level to “No Automatic Filtering”

The Junk E-Mail Protection filter also blocks incoming emails from some specific domains and email addresses. Changing the protection level to “no automatic filtering” may fix the problem.

    Procedure to set protection level in Outlook 2007:

• In Actions Menu, click on Junk E-mail
• Now, select Junk E-mail >> No automatic filtering >> OK

     Procedure to set protection level in Outlook 2010:

• Click on Junk E-mail folder >> Junk
• Select Junk E-mail Options >> No automatic filtering >> OK

An incoming Mail text box should not be set to pop3.live.com

To check incoming mail text box is set to pop3.live.com or not.

1. Start Outlook.
2. On the Tools menu, select Accounts.  
3. Double-click the MSN Mail account in the list to open it.  
4. Click the Servers tab. If the Incoming Mail text box is set to pop3.live.com, click Cancel, and then click Close.

   For Outlook 2002/2003 and Outlook Express navigation may be a little bit different.

Outlook profile is corrupt

If your Outlook profile is corrupt, it can cause you to stop receiving emails. Creating a new profile and set it up with your email account can solve the problem.

The outlook is clashing with Firewall /Antivirus software

There are many reported issues on newly installed or existing Firewall Anti-Virus, which is misconfigured and is causing problems. You may disable these types of software in your computer temporarily to see if your email problems go away. If this fixes your issue, try updating/re-installing or re-configuring your Firewall/Anti-Virus software correctly.

Incorrect settings of POP or IMAP protocols in Outlook

Sometimes the incorrect POP or IMAP settings in the user’s Outlook account stops it from receiving email messages. Thus, to check the account settings and to fix outlook incoming mail issue follow the given steps:

Go to POP and IMAP Account Settings and make sure that filled details are accurate:

• Your Name: Sender’s name that they would like to appear on emails
• Email Address: Your full email address
• Account Type: POP3 or IMAP
• Incoming mail server: Provided by ISP
• Outgoing mail server (SMTP): provided by ISP
• User Name: Your email account username
• Password: Your email account password

 Add-ins are preventing Outlook from receiving emails

Enable an add-in increases the application’s functionality and features, however, it might happen that new add-on features may cause some problems in receiving emails. To confirm whether an add-in is affecting normal operation you need to launch the Outlook in safe mode.

Summary

This article discussed all possible scenarios, which makes Microsoft outlook unable to receive emails. Users can refer to the troubleshooting steps and get the appropriate solution for all MS Outlook versions like Outlook 2016, 2013, 2010, 2007, 2003, etc. You can also try Outlook Email Recovery Software to resolve the issues and words smoothly on MS Outlook.

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