{"id":76,"date":"2019-07-15T13:06:09","date_gmt":"2019-07-15T13:06:09","guid":{"rendered":"https:\/\/www.arysontechnologies.com\/how-to\/?p=76"},"modified":"2023-12-14T08:33:02","modified_gmt":"2023-12-14T08:33:02","slug":"solve-outlook-mail-receiving-incoming-mail-not-working-problem","status":"publish","type":"post","link":"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/","title":{"rendered":"How to Solve Outlook Mail Receiving \/ Incoming Mail Not Working Problem"},"content":{"rendered":"<blockquote><p>When Outlook mail receiving and incoming is not working problem arises with your Outlook personal account then I think you are at the right place. Here we have illustrated basic steps to easily solve mail incoming and receiving problem in MS Outlook.<\/p><\/blockquote>\n<p>Microsoft Outlook is a powerful email client consisting of useful features ranging from managing and saving calendar appointments, contacts, notes to sending and receiving emails. There is no doubt that it is an eminent and widely used tool, However, at times, there is a&nbsp; possibility that user may face issues like, \u2018Outlook not receiving emails\u2019, \u2018Outlook is slow to receive emails\u2019, \u2018unable to receive emails in Outlook but can send outlook incoming mail is not working\u2019 etc.while sending or receiving emails.&nbsp; So, it becomes necessary to tackle the root causes of harmful errors. This article will discuss all possible causes and will give the necessary solutions to rectify the issues pertaining to Microsoft&#8217;s outlook unable to receive mail problems.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#Troubleshoot_Outlook_not_Receiving_Emails_Issue\" >Troubleshoot Outlook not Receiving Emails Issue<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#Make_sure_you_are_connected_to_the_internet_and_online_on_Outlook\" >Make sure you are connected to the internet and online on Outlook.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#Set_Junk_E-mail_protection_level_to_%E2%80%9CNo_Automatic_Filtering%E2%80%9D\" >Set Junk E-mail protection level to \u201cNo Automatic Filtering\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#An_incoming_Mail_text_box_should_not_be_set_to_pop3livecom\" >An incoming Mail text box should not be set to pop3.live.com<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#Outlook_profile_is_corrupt\" >Outlook profile is corrupt<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#The_outlook_is_clashing_with_Firewall_Antivirus_software\" >The outlook is clashing with Firewall \/Antivirus software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#Incorrect_settings_of_POP_or_IMAP_protocols_in_Outlook\" >Incorrect&nbsp;settings of POP or IMAP protocols in Outlook<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#_Add-ins_are_preventing_Outlook_from_receiving_emails\" >&nbsp;Add-ins are preventing Outlook from receiving emails<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/#Summary\" >Summary<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Troubleshoot_Outlook_not_Receiving_Emails_Issue\"><\/span>Troubleshoot Outlook not Receiving Emails Issue<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Here are the most common causes pertaining to Microsoft&#8217;s outlook not to receive emails along with the appropriate solutions. This organized approach will not only help you to understand the reason behind the problem but also let you resolve them with few clicks.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Make_sure_you_are_connected_to_the_internet_and_online_on_Outlook\"><\/span>Make sure you are connected to the internet and online on Outlook.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First, make sure you are connected to a reliable internet connection. Once you have confirmed you are online, check that you are working online in Outlook. To verify that Outlook is online or not, go in the Outlook menu and make sure the <a href=\"https:\/\/www.arysontechnologies.com\/blog\/how-to-switch-from-outlook-working-offline-to-online\/\">Work Offline<\/a> option is unchecked.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Set_Junk_E-mail_protection_level_to_%E2%80%9CNo_Automatic_Filtering%E2%80%9D\"><\/span>Set Junk E-mail protection level to \u201cNo Automatic Filtering\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The Junk E-Mail Protection filter also blocks incoming emails from some specific domains and email addresses. Changing the protection level to \u201cno automatic filtering\u201d may fix the problem.<\/p>\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;<\/strong>Procedure to set protection level in Outlook 2007:<\/p>\n<ul>\n<li>In Actions Menu, click on Junk E-mail<\/li>\n<li>Now, select Junk E-mail &gt;&gt; No automatic filtering &gt;&gt; OK<\/li>\n<\/ul>\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong>Procedure to set protection level in Outlook 2010:<\/p>\n<ul>\n<li>Click on Junk E-mail folder &gt;&gt; Junk<\/li>\n<li>Select Junk E-mail Options &gt;&gt; No automatic filtering &gt;&gt; OK<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"An_incoming_Mail_text_box_should_not_be_set_to_pop3livecom\"><\/span>An incoming Mail text box should not be set to pop3.live.com<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To check incoming mail text box is set to pop3.live.com or not.<\/p>\n<ol>\n<li>Start Outlook.<\/li>\n<li><span style=\"font-size: inherit;\">On the Tools menu, select Accounts.&nbsp;&nbsp;<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Double-click the MSN Mail account in the list to open it.&nbsp;&nbsp;<\/span><\/li>\n<li><span style=\"font-size: inherit;\">Click the Servers tab. If the Incoming Mail text box is set to pop3.live.com, click Cancel, and then click Close.<\/span><\/li>\n<\/ol>\n<p><em>&nbsp;&nbsp;&nbsp;For Outlook 2002\/2003&nbsp;and Outlook Express navigation may be a little bit different.<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Outlook_profile_is_corrupt\"><\/span>Outlook profile is corrupt<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If your Outlook profile is corrupt, it can cause you to stop receiving emails. Creating a new profile and set it up with your email account can solve the problem.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_outlook_is_clashing_with_Firewall_Antivirus_software\"><\/span>The outlook is clashing with Firewall \/Antivirus software<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>There are many reported issues on newly installed or existing Firewall Anti-Virus, which is misconfigured and is causing problems. You may disable these types of software in your computer temporarily to see if your email problems go away. If this fixes your issue, try updating\/re-installing or re-configuring your Firewall\/Anti-Virus software correctly.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Incorrect_settings_of_POP_or_IMAP_protocols_in_Outlook\"><\/span>Incorrect&nbsp;settings of POP or IMAP protocols in Outlook<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sometimes the incorrect POP or IMAP settings in the user\u2019s Outlook account stops it from receiving email messages. Thus, to check the account settings and to <strong>fix outlook incoming mail issue <\/strong>follow the&nbsp;given steps:<\/p>\n<p><strong>Go<\/strong> to <strong>POP and IMAP Account Settings<\/strong> and make sure that filled details are accurate:<\/p>\n<ul>\n<li><strong>Your Name:<\/strong> Sender\u2019s name that they would like to appear on emails<\/li>\n<li><strong>Email Address:<\/strong> Your full email address<\/li>\n<li><strong>Account Type:<\/strong> POP3 or IMAP<\/li>\n<li><strong>Incoming mail server:<\/strong> Provided by ISP<\/li>\n<li><strong>Outgoing mail server (SMTP):<\/strong> provided by ISP<\/li>\n<li><strong>User Name:<\/strong> Your email account username<\/li>\n<li><strong>Password:<\/strong> Your email account password<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"_Add-ins_are_preventing_Outlook_from_receiving_emails\"><\/span>&nbsp;Add-ins are preventing Outlook from receiving emails<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Enable an add-in increases the application\u2019s functionality and features, however, it might happen that new add-on features may cause some problems in receiving emails. To confirm whether an add-in is affecting normal operation you need to launch the Outlook in safe mode.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>This article discussed all possible scenarios, which makes Microsoft outlook unable to receive emails. Users can refer to the troubleshooting steps and get the appropriate solution for all MS Outlook versions like Outlook 2016, 2013, 2010, 2007, 2003, etc. You can also try <a href=\"https:\/\/www.arysontechnologies.com\/ms-outlook-email-recovery.html\"><strong>Outlook Email Recovery<\/strong><\/a> Software to resolve the issues and words smoothly on MS Outlook.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;76&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;5&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;4.6&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;4.6\\\/5 - (5 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;How to Solve Outlook Mail Receiving \\\/ Incoming Mail Not Working Problem&quot;,&quot;width&quot;:&quot;130.9&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 130.9px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            4.6\/5 - (5 votes)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>When Outlook mail receiving and incoming is not working problem arises with your Outlook personal account then I think you<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/\">Read More<\/a><\/p>\n","protected":false},"author":5,"featured_media":78,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-76","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outlook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solve Outlook Not Receiving Emails | Incoming Mail Not Working<\/title>\n<meta name=\"description\" content=\"If you face Mail Receiving or Incoming not working problem in Outlook then you can find out the best solutions from here to resolve.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arysontechnologies.com\/how-to\/solve-outlook-mail-receiving-incoming-mail-not-working-problem\/\" 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